Consulting Services
Consulting Services, Using EDC Efficiently | Project Team | Training | Customer Support
Customer Support
If you need help, real-time support for your trial is never more than a phone call away: 24x7x365.
Tier I
Tier II
  • Full service, multi-lingual & local language support for worldwide clinical trials

  • Hours: 24 x 7

  • 5+ languages

  • Single operations center in Bonn, Germany to adhere to service procedures and coordinate team response

  • Phone & Email Support

  • Affordable pricing
  • Standard with TrialMaster

  • Language: English

  • Hours: 24 x 7
    – Live Analyst: M – F

  • 8:00 – 5:30 EST
    – Beeper after hours

  • All calls after hours returned within ½ hour

  • All analysts trained on TrialMaster

  • Phone & Email Support
 
2101 West Commercial Blvd. Suite 4000 Ft. Lauderdale, FL 33309
877-GO-TO-EDC | 877-468-6332
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