Global Customer Care

If you need help, technical support for your trial is never more than a phone call away. We provide “follow the sun” support via our global Customer Care team located in Florida, New Jersey, and Bonn, Germany.   Staffed only by dedicated OmniComm employees, OmniComm operates a responsive Customer Help Desk with 24 x 7 x 365 support. You will be assigned an OmniComm Clinical Support Analyst who is familiar with your study and business objectives. Personal attention is a mainstay of OmniComm's commitment to service.

OmniComm understands that certain circumstances require special levels of support and we remain dedicated to meeting all service and support requirements.

Contact Customer Support:

  • North America: +1.866.996.6332
  • International (Toll Free): +800-OMNICOMM  (+800.666.42.666)
    (Includes most countries around the world. Country specific Toll Free Numbers can be arranged upon request.)
  • International (Direct): +49-228-22744-0
  • Email Support: [email protected]

Features:

  • Customer Care is available 24 hours a day, 365 days a year
  • Representatives are available to answer your call Monday through Friday from 02:00 EST to 20:00 EST (07:00 GMT to 01:00 GMT)
  • Outside normal hours please leave a voice mail message and your call will be returned within 30 minutes
  • E-mail support is available Monday through Friday from 02:00 EST to 20:00 EST (07:00 GMT to 01:00 GMT). E-mails will be responded to within 30 minutes. After hour e-mails will be responded to next business day

Multi-Lingual Support:

  • Full service, multilingual support for over 10 languages and we are constantly adding to the list. This includes Spanish, German, Japanese, Bulgarian, Czech, Russian and more, in addition to English. 
  • All analysts are fully trained on our best-of-breed suites of software applications