EDC CARE™ is a comprehensive software qualification program that uses a consultative approach to evaluate our customers' readiness across people, process and technology as part of their TrialMaster implementation to make them expert study builders in OmniComm’s leading EDC software.
We are committed to equipping our CARE-Qualified customers with the knowledge, materials, and support needed to deliver the same high-quality EDC solutions you’ve come to expect from OmniComm Systems through our multi-tiered evaluation of three critical areas for success:
Our CARE-Qualified customers are not only proficient in TrialMaster, but also have a solid operational foundation to support long-term growth while maintaining high-quality trial database builds.
As a best-in-class software company, OmniComm’s approach to software development and customer care begins at the highest level by recruiting top talent, supporting our employees with robust, yet streamlined processes, and developing our own technical expertise through extensive training and mentorship. OmniComm has applied the same methodology to the EDC CARE program.
Are you a lean organization looking for a way to optimize your resources? Do you wish to identify and eliminate potential gaps in your processes? Perhaps you simply want to increase your marketability to your customers by expanding your portfolio of technical expertise. No matter what your situation, our multi-tiered EDC CARE qualification program offers opportunity for all skill levels to gain expert knowledge in a leading EDC technology and demonstrate proficiency in the preferred EDC platform of investigator sites.
OmniComm’s EDC CARE program promotes:
Technology adoption of the complete TrialMaster suite (including TrialBuilder and TrialExplorer). Our comprehensive training courses and qualification exams encompass the following disciplines to ensure our CARE-Qualified customers are able to fully leverage the software’s potential:
Overall EDC expertise in the areas of:
Whether your organization is new to building clinical trial databases, or is already an expert trial builder in a different software platform, OmniComm will guide you and your team through the program step-by-step to help you gain the most value from your EDC CARE experience.
We aim to empower our CARE-Qualified customers with the knowledge and resources to become expert study builders in OmniComm’s industry-leading EDC software so they can reduce their operational expenses, streamline data management activities and reduce their trial development timelines.
The EDC CARE program is designed to evaluate our customer’s readiness across people, process and technology to ensure your organization has the expertise and resources necessary for a successful implementation.
We help our customers identify the team members best fit for using TrialMaster based on background, skills, and experience and provide guidance on designating the right people to the right roles, with the optimal delegation of responsibilities.
CARE-Qualified organizations should be able to identify at least two personnel who meet OmniComm background and skill profile recommendations as well as demonstrate adequate organization of personnel among required functional roles with clearly defined responsibilities.
This program lends our customers OmniComm’s 20 years of expertise in quality trial builds by providing insight into process quality and efficiency so that our customers can support and sustain continued growth.
CARE-Qualified organizations have well-developed SOPs in place to support staff and routinely produce quality deliverables, are prepared to triage end user issues through resolution, and have a defined process to ensure transfer of knowledge between staff members.
Our goal is to promote EDC expertise as well as optimal use of OmniComm technologies through immersive instruction and knowledge sharing from qualified TrialMaster experts.
The personnel identified by CARE-Qualified organizations are able to satisfy all training requirements and successfully complete a battery of technical and practical assessments.
Our qualification exercises span the scope of functionality that places OmniComm at the forefront of today’s EDC solutions. CARE-Qualified customers gain:
The CARE-Qualified difference starts with our leading, site-preferred, EDC technology solution, supported by intensive, hands-on training from OmniComm experts.
Our CARE-Qualified customers can proceed with confidence that their proficiency in the software applications expands beyond the technical know-how to a higher level of mastery supplemented by useful tips and tricks, as well as the best practices shared directly from TrialMaster experts.
Beyond the classroom, the CARE-Qualified difference continues with a comprehensive evaluation of organizational support and operational efficiency to ensure an optimal foundation to support long-term growth while maintaining high-quality study database builds.
Click below to learn how EDC CARE and the CARE-Qualified difference can benefit your organization.